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FAQ’s

FAQ’s

What is the estimated delivery time?

If you are located within the UAE and placed your order before 12:00 PM, you can expect to receive your order the next day. If you are located within the GCC country and placed your order before 12:00 PM, you can expect to receive your order within 3-6 days.

At FLTRD we aim to provide impeccable and personalized customer service with a prompt delivery service so you can enjoy the experience however, during the current situation of COVID-19, you can expect a slight delay in deliveries.

Does FLTRD ship internationally?

Yes, we currently ship to all the countries across GCC. The shipment includes the following countries; UAE, Bahrain, Qatar, Kuwait, Saudi Arabia (KSA), and Oman.

How do I get an exchange or return?

If you would like to return or exchange our product(s), please contact us at customercare@fltrd.me and our amazing team will make sure to take care of your requests.

Can I place an order as a gift?

Yes, simply add a message in the ‘note’ box prior to the checkout with specific requirements. Once this is done, we will make sure to create a beautifully packaged gift.

Do you have a retail location?

Yes, we are currently located in UAE, Dubai. You will find our retail store in DIFC, Gate Avenue, Zone C, Unit 92, 94, 96.

What do I do if I received a damaged item(s)?

The items sold at FLTRD pass strict compliance control, however, if something happened to the item during the shipment will issue a full refund or exchange. Simply contact us at customercare@fltrd.me explaining the issue you are facing.

What payment methods do you accept?

We accept all Visa and MasterCard payments.

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