What is the estimated delivery time?
If you are located within the UAE and placed your order before 12:00 PM, you can expect to receive your order the next day. If you are located within the GCC country and placed your order before 12:00 PM, you can expect to receive your order within 3-6 days.
At FLTRD we aim to provide impeccable and personalized customer service with a prompt delivery service so you can enjoy the experience however, during the current situation of COVID-19, you can expect a slight delay in deliveries.
Does FLTRD ship internationally?
Yes, we currently ship to all the countries across GCC. The shipment includes the following countries; UAE, Bahrain, Qatar, Kuwait, Saudi Arabia (KSA), and Oman.
How do I get an exchange or return?
If you would like to return or exchange our product(s), please contact us at firstname.lastname@example.org our amazing team will make sure to take care of your requests.
Can I place an order as a gift?
Yes, simply add a message in the ‘note’ box prior to the checkout with specific requirements. Once this is done, we will make sure to create a beautifully packaged gift.
Do you have a retail location?
Yes, we are currently located in UAE, Dubai. You will find our retail store in DIFC, Gate Avenue, Zone C, Unit 92, 94, 96.
What do I do if I received a damaged item(s)?
The items sold at FLTRD pass strict compliance control, however, if something happened to the item during the shipment will issue a full refund or exchange. Simply contact us at email@example.com explaining the issue you are facing.
What payment methods do you accept?
We accept all Visa and MasterCard payments.