TERMS AND CONDITIONS
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘FLTRD.ME’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company FLTRD maintains the www.fltrd.me. Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Fltrd.me as they are used to protect your rights as a valued customer and our rights as a business.
- United Arab of Emirates is our country of domicile” and stipulates that the governing law is the local law.
- Visa or MasterCard debit and credit cards in AED, will be accepted for payment’’
- We will not trade with or provide any services to OFAC and sanctioned countries’’
- Cardholder must retain a copy of transaction records and FLTRD LLC policies and rules’’
- User is responsible for maintaining the confidentiality of his account
CHANGES OF TERMS AND CONDITIONS
Fltrd.me is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
ACCESS OF THE WEBSITE
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Fltrd.me by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Fltrd.me in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
Fltrd.me takes great care when putting product information, descriptions, and images on-line but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on Fltrd.me are shown in AED currencies and do not include delivery and custom fees. The delivery and custom fees are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.
We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under the Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Fltrd.me currently offers multiple payment gateways. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use Fltrd.me is charged as the seller, you are not charged as the buyer so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payment.
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
We deliver our products to all parts of UAE and GCC countries (Saudia Arabia (KSA), Qatar, Oman, Kuwait, and Bahrain). Shipping will be done by a third-party courier.
Delivery Fees will be added based on the location of delivery. Avoid any delivery delay by providing your full address along with your contact details.
Your order will be delivered to the address you indicated when your order was placed. The products bought on Fltrd.me will be shipped with the shipping number to your doorstep.
Fltrd.me does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
RIGHT OF RETURN
The customer has the right to return a product when the following conditions are fulfilled.
- Your return request should be submitted within 7 days of receiving the order.
- If the product has a manufacturing defect
- It does not match the ordered product.
- The product is tampered.
- The product was damaged in shipping.
* All these conditions will be accepted if the product is in its original condition, unused, or damaged.
*An email will be sent to you if your request has been accepted or rejected
When the return request is accepted, you will have to send the product to us through a shipping company requesting insurance for not losing or damaging the products, -this step is necessary because the responsibility will rest on the customer if the product is lost or damaged-. The shipping fee remains the customer’s responsibility.
On the other hand, if the order is dispatched mistakenly wrong from our end, we will take the full responsibility, also bear the courier charges.
Refunds will be done only through the Original Mode of Payment
Once the item is returned in a good condition, the refund will be issued as store credit for 3 months from the date of return which will not be accepted after the expiry date
Customer can cancel the order within 24 hours by phone or email provided in the contact us page. The refund will be initiated within 24 hours and it might take up to 14 working days to be completed.
PRIVACY AND PROTECTION OF PERSONAL DATA
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present General Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, you can at any time make a request to Fltrd.com to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on Fltrd.me website (illustrations, texts, names, brand names, images and videos) is the property of Fltrd.me. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Fltrd.me. All information, content, and files are protected by International law concerning intellectual ownership and copyright. Fltrd.me cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.
Fltrd.me will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
WAIVER AND SEVERABILITY
Any failure of Fltrd.me to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and Fltrd.me, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect
DATA AUTOMATICALLY COLLECTED
We log visitor’s domain and IP address automatically. This information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to help identify the currency and shipping method.
DATA COLLECTION AND USE
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. This information will not be shared with any third party or external providers.
We might send you messages pertaining offers, promotions or events through any medium including but not limited to phone call, text message, social media or email unless you have consented to receive them.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Fltrd.me will not pass any debit/credit card details to third parties.
Fltrd.me ’takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.fltrd.me (website) cannot guarantee the security of any information that is disclosed online.
Fltrd.me’’ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The information we hold may include:
We will never collect sensitive information about you without first obtaining your consent.